About Us:
We’ve been in business for 20 years and nationally recognized. Our company is a registered company specializing in products that extend beyond expectations in quality and value. We are a full-service manufacturer and supplier of decorative products for healthcare and commercial interiors, with a client roster that includes some of the largest healthcare facilities in the nation. We were founded on a single principle. To care for everyone, we come in contact with, without exception. To care for our suppliers, our community, our team members and especially our clients. With the increasing market size for hospital industry, we are motivated to cater the needs and improve quality of services and products for healthcare centers. We are a US-based custom manufacturing company, and we are looking for dedicated and loyal individuals that can contribute to our goals. We are looking for individuals who Embodies Our Core Values, Serve Others and Own It!
About the Role:
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement, solution oriented, multi-tasker, and organized. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.
Key Responsibilities:
Maintaining a seamless customer experience throughout the account management, project, and order process
Connect with customers via phone/email/chat and or social media to resolve their questions or concerns
Win-Win Customer Solution oriented to their pain points
Track all call related information for auditing and reporting purposes
Build lasting relations and rapport with customer
Meeting order deadlines and communicate updates with customer
Identifying customer needs and taking proactive steps to maintain positive experiences
Responding to customer queries in a timely and effective manner, via phone, email, CRM application
Analyzing customer feedback and preparing reports
Documenting processes and logging technical issues, as well as customer compliments and complaints
Track your work diligently and carefully
Communicate insights and updates to leadership
Prompt follow up regarding contracts, scheduling, claims, and other issues as presented
Develops and maintains product, procedural and technical systems knowledge
Required Qualifications:
A associates degree in a business-related field or minimum of 6 months related work experience is required
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
Excellent communication, client-centered, problem solver and interpersonal skills are required
Great organizational and time management abilities
System Requirements:
Computer Processor: Minimum 5th generation Intel i5 processor or equivalent
Computer Memory/RAM: Minimum 4.00 GB
Computer Operating System: Windows 10 or Mac OSX - No Linux, Unix or any operating system other than what is required
Internet Speed: Running on a 5.0 MBPS plan or higher (Both primary and backup) - If your backup connection cannot serve as your primary connection, that does not qualify as a backup connection
Headset: Noise-cancelling headset connected via USB port
Web Cam: At least 3 megapixels capable of 720p recording