About Us:
We’ve been in business for 20 years and nationally recognized. Our company is a registered company specializing in products that extend beyond expectations in quality and value. We are a full-service manufacturer and supplier of decorative products for healthcare and commercial interiors, with a client roster that includes some of the largest healthcare facilities in the nation. We were founded on a single principle. To care for everyone we come in contact with, without exception. To care for our suppliers, our community, our team members and especially our clients. With the increasing market size for hospital industry, we are motivated to cater the needs and improve quality of services and products for healthcare centers. We are a US-based custom manufacturing company and we are looking for dedicated and loyal individuals that can contribute to our goals. We are looking for individuals who Embodies Our Core Values, Serve Others and Own It!
About the Role:
We are in the search for a motivated, engaging and dedicated Scheduling Coordinator who will be focused on organization, multi-tasking and scheduling fleet coordination. Building a trusted relationship to provide solutions and improve efficiencies for our niche of clients. In this role, you will you be responsible to schedule any and all duties for clients, and technicians on a daily. Bring additional value with the clients through strategic problem solving, taking care of client to the best of their needs and schedule permits, and sharing detailed updates as needed to ensure client is receiving the most value of the company.
Key Responsibilities:
Complete Training Program and On-Going Hands On Training
Coordinate with company processes and other departments traveling and scheduling task(s). All scheduling task(s) to be completed by end of day, assigned, confirmed, and with and documented with company policy.
Scheduling coordinator also supports operations with manning related issues and ensures good communication flow, such as, managing fleet (installers) to be tracked to be at their scheduled location on time, submit the right paperwork, among related duties.
Ensure that all data related to crew assignment is kept up to date and accurate. Must work pro-actively, reports are always to be updated, and schedule must be done two (2) weeks in advance.
Inform client and assigned technician of any changes made to their scheduled assignments
Maintain all scheduling reports up to date and assist with updates as needed
Demonstrate proper telephone etiquette when receiving and/or making calls or placing on hold. Hold times are to be kept to a minimum.
Ensure authorizations are obtained prior to scheduling with client
Efficiently schedule measurement/installation appointment recording them as documentation and following company processes
Answer telephone promptly. Ensure calls are identified and properly categorized in order to provide confirmation of schedule to client(s).
Demonstrates flexibility as well as ability to perform multiple functions within the practice to increase departmental efficiency
Notify supervisor of any problems pertaining to processing schedule for upcoming measurements/installations
Meet daily, weekly and monthly sales goals
Required Qualifications:
Candidate must possess at least High school diploma
Requirement: Experience in Scheduling/Logistics/Dispatching
Minimum 6 months home-based experience
Excellent MS Office knowledge and English proficiency
Problem-solving skills, decision making ability, organizational skills, procedural mindset, ability to prioritize
Understanding of quality management principles, attention to detail, ability to analyze data and understand connections
Talent for recognizing the opportunities for process improvement in those connections
Discretion and confidentiality
Willing to work US Time: 8:00AM - 5:00PM EST. Note end of day is when all assigned duties and reports are completed.
System Requirements:
Computer Processor: Minimum 5th generation Intel i5 processor or equivalent
Computer Memory/RAM: Minimum 4.00 GB
Computer Operating System: Windows 10 or Mac OSX - No Linux, Unix or any operating system other than what is required
Internet Speed: Running on a 5.0 MBPS plan or higher (Both primary and backup) - If your backup connection cannot serve as your primary connection, that does not qualify as a backup connection
Headset: Noise-cancelling headset connected via USB port
Web Cam: At least 3 megapixels capable of 720p recording